You can search by using a company name or an asset ticker. STAY AWAY FROM QUESTRADE!! I funded my account and it has been pending for several weeks. In the US, the following options markets are available: BATS, NASDAQ, NYSE AM (AMEX) and NYSE ARCA (ARCA). Trading platform is ok. One of the worst characteristics is trying to log in. Questrade offers several types of accounts. Skip the Review and visit Questrade to sign up. As as I had been advised, I was under the impression that that was the last step. Don't trade with these guys if you value your time and money. I am having such a terrible time contacting customer support. Questrade is considered safe because it has a long track record and is regulated by a top-tier regulator. Questrade has provided some excellent career options and learning opportunities for me which I have been trying to find for a long time. QuesTrade Canada Only* Overview. Also, BE AWARE OF THEIR CURRENCY FEES. I came to Questrade because, like everyone else, I wanted to get more control over my investments. A bank transfer can take several business days, while payment with a credit/debit card would be instant. Terrible customer support team!PS: Only 1 star cause its the lowest I can go. worst Customer Service in the World! I funded one Questrade account by mistake, contacted Questrade to transfer it from one Questrade account to another Questrade account. When opening an account, the options are grouped based on the products available with that account (e.g. It's worth keeping in mind that the main difference comes from who owns the account. I had a trade that I cancelled but it never got cancelled. Questrade is a very solid trading destination, especially handy for Canadian traders. In the sections below, you will find the most relevant fees of Questrade for each asset class. For international customers, it's more complicated and time-consuming. The team is always on the look out to better themselves in different ways to both the internal and external clients. When you log in to a device for the first time, you have to answer a security question. Questrade Review. A convenient way to save on currency conversion fees is by opening a multi-currency bank account at a digital bank. NOT Questade. SHOCKING CUSTOMER SERVICE. You need at least $1,000 to open an account with Questrade. Everything you find on BrokerChooser is based on reliable data and unbiased The standard fee for mutual funds is $9.95 per trade. Questrade provides a secure two-step login process. I applied on the App to have all my funds returned. However, note that you can only access the live chat if you give a Canadian phone number. After registering online and following the instructions above, you have to get in contact with a representative of Questrade to verify your documents, and then mail the documents. The account does not apply taxes on any interest earned, dividends or capital gains. In this review, we tested Questrade Trading's mobile app. can search by using a company name or an asset ticker. You WILL be ultra disappointed. I had higher transaction fees ($16.95) for buying Avante Logixx . BrokerChooser.com does not provide any investment advice, we only help you to find the best broker for This catch-all benchmark includes commissions, spreads and financing costs for all brokers. No follow up email, to say they couldnt get hold of me. With its wide range of offerings and among the lowest fees in Canada, Questrade is popular with newbie and seasoned investors alike. Shortly thereafter, I was contacted by the account support staff with a request to resubmit all the information that I had previously submitted on the site via email and also asked to provide additional information. Questrade, a Canadian discount broker located in Toronto, opened its doors in 1999 and was rated one of Canada’s best managed companies several years running. You will find company and sector analyses, annual and quarterly financial statements, filings and an insider trading overview. Questrade's desktop trading platform does not have any portfolio and fee reports: these can only be accessed in the mobile app or on the web platform. Don't part with your money, there's other services. There are no account opening or closing fees, nor hidden fees. This online discount broker offers its flagship trading platform for Canadian traders with managed or self-managed trading accounts. Called in, longer then 2 hour wait. I have tons of reviews and ratings for Questrade and other forex brokers. Questrade's desktop trading platform, IQ Edge is recommended for more advanced traders. Retirement Accounts (RRSP, Spousal RRSP, LIRA, Locked-In RRSP). I have proof that the payment of $1000 initiated on March 23, 2020 to Questrade inc was indeed received by Questrade. Accounts with leverage to invest in stocks, ETFs, options, etc. Questrade, founded in 1999, is one of the most popular brokerage firms in Canada. Questrade is among the fastest-growing online brokerage firms in Canada. I tried opening a corporate account from Questrade, All my Money is gone and account mysteriously closed, If I could give ZERO stars I would. How do you withdraw money from Questrade? Absolutely terrible. Questrade’s Advantage plan is geared towards very active traders which they released in 2013. Opening multiple accounts at once is possible. Questrade’s online trading platforms are completely proprietary and are built and maintained in-house. Questrade was the first brokerage to offer dual currency regi… The longer track record a broker has, the more proof we have that it has successfully survived previous financial crises. It has taken me over two weeks to open an account and my funds have gone through. Founded in 1999, Questrade, Inc. is Canada’s largest independent online brokerage. This can be: Opening an account as a Canadian resident is simple and fully digital: The account opening process takes less than 30 minutes for Canadians. If you have the inclination and enough free time to wait for 3+ hours on the phone only to be disconnected or be #240 in a queue to speak to an online customer agent that, again, takes over 3 hours to reach then this is the platform for you! Stay Clear. At Questrade, you can choose from 2 base currencies: USD and CAD. But I never received the refund nor was there any follow up by the staff after I had informed them that I initiated the recall. At the time of our review, the base rate was 2.45% for loans in CAD and 3.25% for loans in USD. However, there is no clear fee report showing how much commission you paid to the broker. Now they suck. You can read blog posts on investing, register for on-demand webinars and search for information in the 'Help & How-to' section. It offers more complex order types, a highly customizable interface and a wider variety of features overall than Questrade's other platforms. I am wondering if I can just move all my accounts and stocks somewhere else? See a more detailed rundown of Questrade alternatives. This table shows the mobile trading platforms that are available at Questrade. Final Thoughts. However, wire transfers cost $20-40 depending on your residency. While we always recommend that you do your own research, this Questrade review should cover most of what you need to know about Canada’s … When, eventually, you get to their 'live' agent they are incredibly slow in responding (I suspect they are talking to multiple people at once) and so what should be a 3-minute conversation ends up being 30+ minutes. In fact, it was name one of Canada's best-managed companies 7 times. Belgium, France, Netherlands, Portugal, Spain. WHERE IS MY MONEY? Savings accounts for post-secondary education with government incentives and grants. One small negative is the lack of push notifications, as even from the app you can only set email and text message alerts. Using these, you can simulate investing and trading, even before depositing funds. Additionally, there is an option to watch videos on the desktop platform, which is a very unique feature. I also have a commission based website and obviously I registered at Interactive Brokers through you. They are looters. ?It's been 2 months since I am stuck at step 3 opening an account! We found that the charting tools are simple, elegant and highly customizable. some of the brokers. They use to be alright. Even though Questrade is primarily a Canadian firm, it gives you access to all major North American exchanges. However, this is not an issue with Questrade, as all customers are covered by Questrade, Inc., which is a member of CIPF. Questrade has the lowest fees in Canada. Price alerts are shared across devices, so if you create an alert on the web platform you can see and edit it in the app as well, which is very convenient. It goes into the never never. BUT AFTER 2 MONTHS my acc is still pending!! US Citizens can also open an active trading account, but Questrade doesn’t support US retirement accounts. This selection is based on objective factors such as products offered, client profile, fee structure, etc. Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF), the benefits of which are limited to the activities undertaken by Questrade, Inc. QWM is not a member of IIROC or the CIPF. I get automated replies to my emails referring to help on their website - they don't even attempt to communicate and address the issue. It offers the same order types and has similar search functions. It's a great option if you don’t want to manage your investments yourself. Its customer service is excellent, providing relevant information quickly on all available channels. You should start trading only if you are aware of this risk. It is 3.75% for a debit balance below $100,000 and 2.75% if it is higher. International clients can use only wire transfer to fund their account. Questrade charges $0.01 per share for a trade, with a minimum fee of $4.95 and a maximum of $9.95. Funny that I was waiting for their call for the whole time, but they've blamed back their customer so they can't refund my money. Choose an account type. You can only deposit money from accounts that are in your name. They offer just about every financial product you could want to trade including stocks, ETFs, Options, Mutual Funds and Fixed Income products. It is an ideal selection for investors looking for Canadian fixed-income securities. This occurs when you remove liquidity from the market. These things could have been done via email if they'd respond. In functionality and design it is the same as the web trading platform. It was founded in 1999 with the goal of making trading cheaper and more accessible to Canadians. In the 90s, trading over the internet was quickly becoming a trend all over the world, but it … The search function is basic. If you are not familiar with the basic order types, read this overview. Stay away. Here you can find information on daily events, although it would be better if we could access the reports directly on the platform. Waited for more than 1 hour to cancel my account. Currently he works at Morgan Stanley's brokerage and clearing department as a trading fees controller in Budapest, Hungary. The response time was only a few hours, which is great. Forget trying to call them, over 2 hour wait. You have to pay interest on this borrowed money – the interest rate is called the margin rate. It is easy to change the tab sizes and positions. Well I love the site the customer service is non-existent! Questrade Inc. is an extremely competitive and rapidly growing online discount brokerage. Entity Accounts (Corporate, Investment Club, Partnership, Sole Proprietorship, Trusts). commission, with no additional cost to you. Maybe as a result of its simplicity, it offers limited customizability, especially compared to Questrade's highly customizable desktop trading platform. The live chat service is very fast, they provide information almost immediately. I'm a business man and expect banking services to be exacting and responsive. By logging in, you agree to the terms and conditions outlined in the end-user license agreement But I had no way through the Questrade account UI to either withdraw the funds and or close my account.I have sent several emails over the past 2 weeks, and one support form just now whereby an auto-sponder email replied:"RRSP and tax season are particularly busy times of year, so it might take us longer than usual to get back to you. Whilst fees are competitive, the funding options are limited when compared to other online brokers. It doesn't appear to be rocket science to figure out how to provide a decent service to keep clients happy, instead of doing the opposite. What you need to keep an eye on are trading fees and non-trading fees. Their customer service is top of the line and what I like most … Questrade was founded in 1999 and is considered to be one of Canada’s largest independent online brokerage firms. Recommended for traders and investors focusing on the Canadian and US markets. It used to be a good broker, but now the customer service is really bad. Got no answer. My bank also confirmed this. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Placing orders on IQ Edge is simple and quick as the 'Order' button is readily available on the front page. can continue to provide broker reviews for free. Plus, Questrade’s manage portfolio solutions are worth a look for Canadian investors. My advice is invest wisely, invest in unique & secured decentralized crypto investment platforms powered by blockchain like |Niconvault. The markup depends on your debit balance. Available in English only, Questrade's web trading platform is user-friendly and has a simple yet elegant design. We tested the bank transfer withdrawal and it took more than 3 business days. Please use our link to open your account so that we Questrade has some shortcomings as well. Bence is a finance professional and a former media executive. They would e-mail me ONE issue to fix at a time. Questrade has the lowest commission cost and fees in Canada, calculated at $0.01 per share with $4.95 minimum charge ($9.95 maximum cost). I turned off sending verification code in my profile but this does not work. Sign up and we'll let you know when a new broker review is out. First, let's go over some basic terms related to broker fees. We tested it on Android. Disclaimer: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. For example, in the case of stock investing the most important fees are commissions. These two organizations operate similarly to the Canada Deposit Insurance Corporation (CDIC). Questrade's YouTube channel is another useful source of educational content. Disclaimer: I'm sorry but this should not happen. Stocks, options, mutual funds, ETFs, bonds, and precious metals are supported in every account. To be certain if a brokerage is safe, we highly advise that you check two facts: This is important for you, because the investor protection amount and the regulator differ according to the legal entity you belong to. Disrespectful and careless platform. They sit on your money for weeks, even though my account was marked as just awaiting Funds. Questrade has low stock and ETF fees, and offers advanced research tools including news, fundamental data and chart pattern tools. Good plateform the worst custmer service very long wait 2 to 3 hours. Questrade serves Canadian investors with a range of financial products alongside flexible trading platforms and account types. While managed pre-built ETF portfolios start at 0.20% management fees. As Canada’s largest independent online broker, its combination of low fees, a robust trading platform, and excellent customer service is pretty tough to beat. Questrade offers a competitive number of mutual funds compared with its peers. I would only deal with Questrade broker after reading all the reviews and ratings on this page. Information is available on various topics, such as order types, how to install IQ Edge, and funding. Educational materials are found in the 'Resources' section on the Questrade website. The site is super slow even to log on, serious serious Lag both mobile and desktop!! See the table below for details. Which I did. Questrade's list of available asset classes is impressive. And this was not an isolated incident - I have never been able to reach their customer service team over the phone despite waiting double digit hours to reach them. You will have the choice to open either registered accounts like the TFSA, RRSP, RESP, or LIRA, or an unregistered trading account. As no international phone numbers are available, you need to dial a Canadian number even if you are not from Canada. The only exception is Registered education savings plan (RESP) with less than $15,000 balance. When trading ETFs, you will be charged only for selling, otherwise the fee structure is the same as for stock trading. There are 30 technical indicators that you can, which might be enough for an average trader but is lower than what you can find at other competitors. Questrade's desktop trading platform offers a wide range of other tools, of which here are some top picks: Lastly, if you prefer API trading, Questrade offers its API service in C++ and C#. dividend investing). like after 19 email convo now, and chatting with the agents 3 times.I requested a refund, absurdly they had to call me by phone to talk through that, but while I was waiting for the call, they said that I have missed the call!!! However, the variety of specific products within some asset classes is more limited. It is just about a month I opened accounts TFSA-RRSP and Margin accounts - $50/- referral from Youtube link did not come through - it did show up when signing up but then nothing - I transferred all my securities from another institution to Questrade - They say up to $150/- will be refund - nothing happened - When asked about all these to customer service some one replies "please ask my colleagues" they do not know what they are doing - All the guys promoting Questrade in their blogs or youtube videos DO NOT TALK ABOUT ECN FEES - they say max $9.95 max - but most stocks when you buy >1000 qty ECN FEES IS ADDED and the commission reaches $20.00 - otherwise with banks it would have been only $10/- Planning to close the account for good - waste of time and energy - and finally chat in customer service is all day 99+ in waiting list -. Questrade is one of the fastest growing brokerages in Canada. I then decided to have the small remaining balance refunded and close the account.A week later, I got an email saying the refund is pending as I owed them $33.00. Search Site. Yes, it is regulated by the Investment Industry Regulatory Organization of Canada (IIROC) and is a member of the Canadian Investor Protection Fund (CIPF). Questrade has no charge on ETFs, no annual fees, fast customer service often, much touted tools, many trading platforms, and over 20 years experience. These usually offer bank accounts in several currencies with great currency exchange rates, as well as free or cheap international bank transfers. I still don't have my account opened. Its stock and ETF fees are low , research tools are advanced and customer service is outstanding. The alerts can be received on multiple email addresses and SMS as well. Quite disppointed. Due to the inefficiency and ambiguity of the experience, I followed the prompts to close my account...but was directed to a page that said that I needed to contact support. Is this broker worth your time and money and most importantly, can they be trusted? During this time when I checked again, my account is closed and I have no access to the money that left my bank account. I was told the process would take 1 -3 business days. I tried calling once and waited for over 2 hours and I finally gave up. The number of available options markets at Questrade is below average compared with most brokers, but relatively competitive compared with other Canadian brokers. It doesn't require you to enter the security code every time, which is convenient, but if you log in from a new computer you need to enter a generated code sent to your phone or by email. Questrade does not charge a deposit fee. Questrade has generally low stock and ETF fees. As mentioned above, Questrade is available only to Canadian citizens, and is not available to US residents. When starting a chat you have to answer a few questions first, which is a minor inconvenience. STAY AWAY!! They offer individual self-directed accounts along with managed portfolios and wealth management programs for investors with large accounts. I can’t even reach anyone, phone email or chat... Well I love the site and trading platform their customer service is very unresponsive. It can account for a significant portion of your trading costs. Questrade fund fees are low compared with other brokers around the world, but high compared to other Canadian stockbrokers. The Questrade desktop trading platform is well-designed and highly customizable. Opening an account only takes a few minutes on your phone. The calling time is always over 1 hour. This is a robo-advisory service that automatically manages your investments based on your investment goals. Why does this matter? On the other hand, wire transfers cost $20-40 (depending on your residency). There is no account fee, and withdrawal fees for electronic transfers are also free up to CAD 50,000 or $25,000. After much explanation and then holding for a further 10 minutes while the agent consulted with someone higher up, I was told there's still $0.25 outstanding -- I needed to remit that before they can release the $500+ in my account!Their delay setting up my account cost me over $3,000 in losses. THOUSANDS OF DOLLARS HAVE DISAPPEARED AND I HAVE NO WAY TO GET IT BACK!PLEASE avoid them, they are scammers and will take your money and are atrocious at communicating with you. Questrade does not provide negative balance protection. We ranked Questrade's fee levels as low, average or high based on how they compare to those of all reviewed brokers. The reports can be found in the 'Account' section on the opening page. 9 were here. Questrade is based in Canada and was founded in 1999. You can easily set alerts by clicking on 'Alerts'. My advice: stay well clear of Questrade! Questrade is a Canadian discount broker that primarily targets Canadian clients, although its services are available to clients all over the world. For a discount broker that you can trust, Questrade is your best bet– Canada’s largest independent online brokerage. I AM NOT ABLE TO COMMUNICATE TO THEM AT ALL! So you want Questrade review :) Is Questrade really an honest forex broker? You have to pay for the privilege to trade. Pool of got it. Beyond trading these asset classes, Questrade clients can also trade forex (FX) and contracts for difference (CFDs) with a s… I went through all the required steps and made deposit of $1000 to fund my account on March 23, 2020. Our current expected reply time is 1015 business days, although we will do our best to get back to you sooner. The quality of the videos is good but it would be great if more content was available on different assets and strategies. Questrade Trading: the web trading platform, Market Intelligence: a fundamental research tool, Intraday Trader: a pattern recognition tool, how you are protected if something goes wrong. The following packages are available for purchase at Questrade: Basic, Enhanced, Advanced US and Advanced Canadian. Trying to chat, there is a message 99+ people ahead of me. Newsletter Signup. Questrade's stock CFD fees are commission-based and have a minimum as seen in the table below: Questrade has generally low non-trading fees. The desktop trading platform is available for both Windows and macOS in English. There must be a governing law that's being overlooked here. 1 Minute Review. On the negative side, the account opening process for international clients is slow and not fully digital.